--- title: Conditions of Sale description: "## **1. General** These Conditions of Sale govern all purchases made through Qonooz.com. By placing an order, the customer agrees to be bound by these terms. Qonooz reserves the right to update or modify these Conditions at any time without…" url: "https://qonooz.com/knowledgebase/conditions-of-sale/" updated: "2026-03-30" category: "Sale & Use Facts" tags: - conditions - contract - liability - pricing - Qonooz - refunds - returns - sale - terms - warranty --- # Conditions of Sale ## **1. General** These Conditions of Sale govern all purchases made through Qonooz.com. By placing an order, the customer agrees to be bound by these terms. Qonooz reserves the right to update or modify these Conditions at any time without prior notice. --- ## **2. Product Information & Availability** - All products are subject to availability. - Qonooz reserves the right to limit quantities, refuse orders, or cancel orders due to stock issues, quality concerns, or operational reasons. - Certain products may be available on an **online-only basis** and not stocked for immediate collection. - Product images, specifications, and packaging may vary slightly due to supplier or batch differences. - Some items may be accessories, components, or replacement parts and not full devices. Customers must review product descriptions carefully before purchase. --- ## **3. Pricing & Payments** - All prices are displayed in AED and include applicable VAT unless stated otherwise. - Full payment is required before order processing begins. - We accept payments through secure payment gateways and Buy Now Pay Later (BNPL) providers. - In the event of pricing or typographical errors, Qonooz reserves the right to cancel or refuse any order, even after confirmation. - Orders suspected of fraud or unauthorized activity may be canceled without notice. --- ## **4. Order Confirmation & Acceptance** - Order confirmation (email/SMS) does not constitute final acceptance of the order. - All orders are subject to verification, availability, and approval. - Qonooz reserves the right to request additional verification (such as identity or contact confirmation) for high-value or suspicious orders. --- ## **5. Order Processing & Fulfillment** - Orders are typically processed within **1–2 business days** after payment confirmation. - Once processing begins, the order enters a fulfillment queue and cannot be modified or canceled. - Some products may be sourced through our regional supply network, which may impact fulfillment timelines. - Orders containing multiple items may be fulfilled and delivered separately. --- ## **6. Shipping & Delivery** - Estimated delivery timeframes are typically **3–7 business days**, unless otherwise stated. - Delivery timelines are estimates and may vary due to logistics, customs, weather, or regional conditions. - Delivery is considered complete once the order is handed over to the customer or an authorized recipient. - Customers are responsible for providing accurate delivery details and ensuring availability to receive the shipment. - If delivery fails due to incorrect details, unavailability, or non-response, redelivery charges may apply or the order may be canceled with applicable deductions. - Tracking details are provided once the shipment is scheduled for delivery. --- ## **7. Order Cancellation** - Orders may be canceled only within a limited time window before processing begins and are subject to approval. - Once processing or dispatch has started, cancellation is not permitted. - Approved cancellations may be subject to payment processing fees and administrative charges. - Special order or sourced items are **non-cancellable once confirmed**. --- ## **8. Returns & Refunds** - Returns are governed by our Return Policy. - Returns based on change of mind, incorrect selection, or no longer needed items are not accepted unless explicitly approved. - Approved returns may be subject to a **restocking fee of up to 20%**. - Items must be returned in original condition with all accessories and packaging. - Items that are opened, used, installed, activated, or damaged may be rejected or partially refunded. - If a returned item is found to be in a materially different condition, Qonooz reserves the right to refuse the return or apply a reduced refund. - Refunds are processed to the original payment method within **5–7 business days** after approval. --- ## **9. Product Compatibility & Use** - Customers are solely responsible for ensuring product compatibility with their intended use, devices, or systems. - Qonooz is not liable for incompatibility issues where the product matches the description provided. --- ## **10. Warranty** - Products may include manufacturer or seller warranty as specified on the product page. - Warranty does not cover damage resulting from misuse, improper installation, unauthorized repair, or normal wear and tear. - Warranty claims must follow the procedures outlined in our Warranty Policy. --- ## **11. Refusal of Delivery** - If a customer refuses delivery without a valid reason, Qonooz reserves the right to deduct: - Delivery charges - Return shipping costs - Applicable administrative or restocking fees --- ## **12. Payment Disputes & Chargebacks** - Customers must contact Qonooz directly to resolve any payment issues before initiating a dispute or chargeback. - Fraudulent or unjustified disputes may result in: - Account restrictions - Refusal of future service - Further action where necessary --- ## **13. Right to Refuse Service** Qonooz reserves the right to refuse or cancel any order or service at its sole discretion, including but not limited to cases involving: - Policy violations - Abuse or misconduct - Suspicious or fraudulent activity --- ## **14. Limitation of Liability** - Qonooz shall not be liable for any indirect, incidental, or consequential damages arising from the use of products or services. - Liability is strictly limited to the value of the purchased product. --- ## **15. Force Majeure** Qonooz shall not be held responsible for delays or failure to perform obligations due to events beyond its control, including but not limited to: - Natural disasters - Government actions or restrictions - Supply chain disruptions - Transportation interruptions or regional conflicts --- ## **16. Customer Responsibilities** Customers agree to: - Provide accurate and complete information - Ensure availability to receive delivery - Review product details before purchase - Inspect items upon delivery and report any issues within the specified timeframe --- ## **17. Governing Terms** These Conditions of Sale operate in conjunction with: - [Shipping Policy](https://qonooz.com/knowledgebase/shipping-policy/) - [Return Policy](https://qonooz.com/knowledgebase/return-policies/) - [Warranty Policy](https://qonooz.com/knowledgebase/warranty-legal-terms-and-conditions/) - [Cancellation Policy](https://qonooz.com/knowledgebase/order-cancellation-policy/) In case of any conflict, Qonooz reserves the right to interpret and apply the most appropriate terms. --- ## **18. Contact** For any inquiries or support, customers may contact Qonooz through the official communication channels listed on the website.