--- title: Conditions of Use description: "## **1. Acceptance of Terms** By accessing, browsing, or using Qonooz.com (“Website”), you agree to be bound by these Conditions of Use, along with our related policies including Shipping Policy, Return Policy, Warranty Policy, and Privacy Policy. If you do…" url: "https://qonooz.com/knowledgebase/conditions-of-use/" updated: "2026-03-30" category: "Sale & Use Facts" tags: - conditions - Qonooz - terms - use --- # Conditions of Use ## **1. Acceptance of Terms** By accessing, browsing, or using Qonooz.com (“Website”), you agree to be bound by these Conditions of Use, along with our related policies including Shipping Policy, Return Policy, Warranty Policy, and Privacy Policy. If you do not agree with these terms, you must not use this Website. --- ## **2. Eligibility** By using this Website, you confirm that: - You are at least 18 years of age, or using the Website under supervision of a legal guardian - You are legally capable of entering into binding contracts --- ## **3. Use of Website** You agree to use the Website for lawful purposes only. You must not: - Engage in fraudulent transactions or misuse payment methods - Attempt unauthorized access to systems, servers, or data - Interfere with Website functionality or security - Use bots, scraping tools, or automated systems without permission We reserve the right to restrict, suspend, or permanently block access to any user at our sole discretion. --- ## **4. Account Responsibility** If you create an account: - You are responsible for maintaining confidentiality of your login credentials - You are fully responsible for all activities under your account - We reserve the right to suspend or terminate accounts without prior notice --- ## **5. Product Information & Availability** - Product descriptions, images, and specifications are provided for reference and may vary slightly - Errors may occur and we reserve the right to correct them at any time without prior notice - Product availability is not guaranteed and may change at any time - Certain products may be fulfilled through extended supply channels and may require additional processing time --- ## **6. Pricing & Payment** - All prices are listed in AED and include applicable VAT unless stated otherwise - Prices are subject to change without notice - We reserve the right to cancel orders due to pricing errors, technical issues, or system malfunctions - Payment must be completed using approved payment methods available on the Website --- ## **7. Order Acceptance & Right to Refuse Service** - Placing an order does not guarantee acceptance - We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to: - Suspicious or fraudulent activity - Previous order abuse or disputes - Bulk or reseller-type purchasing behavior - Incorrect pricing or system errors --- ## **8. Order Processing & Fulfillment** - Orders are processed based on availability, verification, and operational capacity - Some items may require procurement from extended supply networks, which may affect processing timelines - Once an order enters processing or allocation, cancellation may not be possible --- ## **9. Shipping & Delivery** - Delivery timelines are estimates and not guaranteed - Delays may occur due to logistics constraints, customs clearance, weather, or external disruptions - Delivery is considered complete once the order is handed over to the customer or marked as delivered by the courier --- ## **10. Refusal of Delivery** If a customer refuses delivery: - Shipping and return costs will be deducted - Additional handling or restocking fees may apply - Re-delivery will be subject to additional charges --- ## **11. Returns, Refunds & Cancellations** - All returns, refunds, and cancellations are governed by our respective policies - Refunds are processed via the original payment method unless otherwise specified - Non-refundable payment processing fees may be deducted where applicable --- ## **12. Special Orders & Non-Cancellable Items** The following items are strictly non-cancellable and/or non-returnable once confirmed: - Special procurement or customized items - Items sourced on demand or not regularly stocked - Bulk or business orders --- ## **13. Warranty & Product Use** - Warranty coverage is subject to the terms outlined in our Warranty Policy - We are not responsible for damage caused by misuse, improper installation, or unauthorized modifications - Technical compatibility is the responsibility of the customer prior to purchase --- ## **14. Chargebacks & Payment Disputes** - Customers agree to contact us first to resolve any issue before initiating chargebacks or disputes - Any abusive or unjustified chargeback may result in: - Permanent account restriction - Refusal of future service - Recovery actions for associated losses --- ## **15. Intellectual Property** All Website content including: - Logos - Product listings - Images - Text and design are the property of Qonooz and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited. --- ## **16. Third-Party Services** We may rely on third-party providers including: - Payment gateways - Logistics providers - Service partners We are not responsible for failures, delays, or errors caused by third-party services. --- ## **17. Force Majeure** We shall not be held liable for any delay or failure to perform due to events beyond our control, including but not limited to: - Natural disasters - War, geopolitical disruptions, or airspace closures - Government regulations - Supply chain disruptions - Pandemics or public health events --- ## **18. Limitation of Liability** To the maximum extent permitted by law: - Qonooz shall not be liable for indirect, incidental, or consequential damages - Our total liability shall not exceed the amount paid for the product --- ## **19. Indemnification** You agree to indemnify and hold Qonooz harmless from any claims, damages, or losses arising from: - Misuse of the Website - Violation of these Conditions - Breach of applicable laws --- ## **20. Modifications to Terms** We reserve the right to update or modify these Conditions of Use at any time without prior notice. Continued use of the Website constitutes acceptance of updated terms. --- ## **21. Governing Law** These Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates. --- ## **22. Contact** For any questions or concerns, please contact us through our official Website channels.