Qonooz O’s Guarantee

The Qonooz O’s Guarantee protects you when you purchase items sold and fulfilled by a Vendor. Our guarantee covers both the timely delivery and the condition of your items. If either are unsatisfactory, you can report the problem to us and our team will determine if you are eligible for a refund.

You may be eligible to request a refund under the O’s Guarantee if any of the following apply:

  • You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner.
  • You received an order that is different than expected and have requested a return with the Vendor.

Note: You have up to 15 days after the maximum estimated delivery date to request a refund under the Qonooz O’s Guarantee.

Note: The Qonooz O’s Guarantee does not cover digital items, payments for services or stored value instruments. Additionally, if you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the Qonooz O’s Guarantee.

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