- Food & Grocery
- Tablets, Smartphones, & Cameras
- Computers & Laptops
- Audio & Video
- Home Appliances, Electronics, & Accessories
- Tools & Home Improvements
- Women’s Fashion
- Men’s Fashion
- Health & Beauty
- Sports, Fitness & Outdoors
- Toys & Games
- Babies & Moms
- Office & Stationary
- Pet Supplies
- Gift Cards
- Refurbished Products
This Service Annex incorporates and is governed by the Seller Terms and Conditions. The combination of the Seller Terms and Conditions and the provisions of this Service Annex shall together constitute the contract between the parties.
Sale Closing Fee (SCF):
For all orders, we shall charge the below closing fee per sold product.
|Sale Closing Fee||Rate|
|Closing Fee Per Item||4 AED|
Sales Commission (SC):
For all sales transactions, we shall charge a sales commission based on the selling price & product category.
|Tablets & Smartphones||5%|
|All Mobile Accessories||11%|
|Computers & Laptops||5%|
|Desktops & Monitors||5%|
|All Computer Accessories||11%|
|Audio & Video||5%|
|Home Appliances, Electronics, & Accessories||13%|
|Gaming & Consoles||8%|
|Blenders & Juicers||13%|
|Vacuums & Floor Care||13%|
|Kitchen & Dining||13%|
|Food & Grocery||9%|
|Home Storage & Organization||12%|
|Tools & Home Improvements||13%|
|Apparels & Fashion||15%|
|Personal Care Products||13%|
|Makeup & Beauty||13%|
|Watches & Eyewear for Men||13%|
|Sports, Fitness & Outdoors||13%|
|Toys & Games||12%|
|Bikes, Tricycles, & Scooters||11%|
|Arts & Crafts||11%|
|Babies & Moms||13%|
|Office & Stationary||13%|
|All Other Categories||10%|
Delivery Fees (DF):
For all orders, we shall charge the following delivery fees.
|Delivery Transactional Fees||Rate|
|Delivery Fees||10 AED|
Withdrawal Fees (WF):
For any withdrawal request, we shall charge the following withdrawal fees.
|Automated Periodic Withdrawal Every 2 Weeks||4 AED|
Photography Fees (PF):
For any product photography requests, we shall charge the following fees.
|Item Photography varies based on category & quantity||Request a Quote|
The RTV Delivery fees are exclusive of VAT, and are applied for all orders that is returned to vendor as per vendor’s fault or request. This rate is applied per attempt & per item.
- Sort items: Within 30 CM and weight less than 25KG.
- Non-Sort: Weight greater than 25 KG and any side of the product greater than 30 CM
|RTV Fees||Rate Per Delivery|
|For any order that is returned to vendor as per vendor’s fault or request||25 AED|
|Sort Item||Rate Per Item|
|Within 30 Cm and weight less than 25KG.||0.5 AED|
|Non-Sort Item||Rate Per Item|
|Weight greater than 25 KG and any side of the product greater than 30 CM||3 AED|
Weight Handling Fees (WHF):
For all items that are above 25 Kg, we shall charge the below weight handling fees per item.
|Weight Handling Fees||Rate Per Item|
|For any item greater than 25 Kg||4 AED|
Fulfillment By Qonooz (FBQ):
|FBQ Fees Per Item||4 AED|
|Monthly Storage Fees Per Item & Cubic Feet||2 AED|