---
title: Shipping Policy
description: "Thank you for choosing us. We are committed to delivering your order efficiently and securely. Please review our shipping policy below. --- ## **1. Order Processing** - Orders are typically processed within **1–2 business days** after payment confirmation. - Orders…"
url: "https://qonooz.com/knowledgebase/shipping-policy/"
updated: "2026-03-30"
category: "Sale & Use Facts"
---

# Shipping Policy

Thank you for choosing us. We are committed to delivering your order efficiently and securely. Please review our shipping policy below.

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## **1. Order Processing**

- Orders are typically processed within **1–2 business days** after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the **next business day**.
- Processing includes order verification, quality checks, and preparation.
- **Dispatch timelines may vary depending on stock availability and sourcing.**

---

## **2. Shipping & Dispatch**

- Orders are shipped through **reliable courier partners**, selected based on destination and operational requirements.
- Orders may be shipped in **multiple shipments** depending on product availability.
- Once an order has been **dispatched, it cannot be cancelled**.

---

## **3. Estimated Delivery Time**

- Standard delivery typically takes **5–7 business days after dispatch**.
- Delivery timelines are **estimates only and not guaranteed**.

Delays may occur due to factors including, but not limited to:

- Location and accessibility
- Courier or logistics delays
- Customs clearance
- Weather conditions
- High-demand periods
- Regional or global disruptions
- **Business days are Monday to Friday, excluding public holidays.**

---

## **4. Shipping Charges**

- Shipping costs are calculated at checkout based on **weight, size, and destination**.
- All applicable charges will be displayed before order confirmation.
- Additional charges may apply for **remote or difficult-to-service locations**.

---

## **5. International Shipping**

- International shipping is available to selected destinations.
- Delivery timelines may vary based on customs processing and local regulations.
- **Customs duties, import taxes, and additional fees are the responsibility of the recipient.**

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## **6. Order Tracking**

- Tracking details will be provided once the shipment is **scheduled for delivery**.
- Tracking activation times may vary depending on the courier.

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## **7. Customer Responsibility**

- Customers must provide **accurate and complete shipping information**.
- We are not responsible for delays or failed deliveries due to incorrect details.
- Customers are responsible for ensuring availability to receive the shipment.

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## **8. Failed Delivery & Return-to-Origin (RTO)**

- If delivery attempts fail due to customer unavailability or incorrect details:
  - Re-delivery charges may apply, or
  - The shipment may be returned to us (Return-to-Origin)
- Any additional shipping or handling costs incurred will be the **customer’s responsibility**.

---

## **9. Refused Shipments**

- If a customer refuses delivery **without a valid reason**:
  - Original shipping costs will be deducted
  - Return shipping charges will be deducted
  - Additional handling or restocking fees may apply

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## **10. Shipping Restrictions**

- We do not ship to **P.O. Boxes or APO/FPO addresses**.
- Certain items may be restricted based on **carrier limitations or local regulations**.

---

## **11. Delays & Force Majeure**

- We are not responsible for delays caused by circumstances beyond our control, including but not limited to:
  - Customs inspections
  - Carrier or logistics disruptions
  - Flight or transport delays
  - Government restrictions
  - Natural events or regional instability
- Such delays do not qualify for cancellation, refund, or compensation while the order is in transit.

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## **12. Order Completion & Delivery Confirmation**

- An order is considered **successfully delivered** once it has been delivered to the provided shipping address.
- Delivery to reception, security, or any authorized person at the address is considered valid fulfillment.

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## **13. Lost or Damaged Shipments**

- Any issues related to lost or damaged shipments must be reported within **48 hours of delivery**.
- We will coordinate with the courier to investigate and resolve the issue.
- Resolution timelines depend on courier procedures.

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## **14. Order Cancellation by Us**

- We reserve the right to cancel any order due to:
  - Stock unavailability
  - Quality control issues
  - Pricing errors
  - Operational or logistical constraints
- In such cases, a **full refund will be issued**.

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## **15. Liability**

- Our liability is strictly limited to the **value of the order only**.
- We are not responsible for any indirect, incidental, or consequential losses resulting from shipping delays or delivery issues.

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## **16. Verification for High-Value Orders**

- Certain high-value orders may require **additional verification or confirmation** before dispatch to ensure transaction security.

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## **17. Contact Us**

For any shipping-related inquiries, please contact our support team through our official communication channels.

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**Thank you for shopping with us. We appreciate your trust and strive to provide a smooth and reliable delivery experience.** 🚀