---
title: Warranty Legal Terms and Conditions
description: "At Qonooz, we are committed to delivering quality products and dependable after-sales support. This Warranty Policy outlines the terms and conditions applicable to all products purchased through our platform. --- ## **1. Warranty Coverage** - Warranty coverage varies by product…"
url: "https://qonooz.com/knowledgebase/warranty-legal-terms-and-conditions/"
updated: "2026-03-30"
category: "Sale & Use Facts"
tags:
  - conditions
  - limited
  - Qonooz
  - terms
  - warranty
---

# Warranty Legal Terms and Conditions

At Qonooz, we are committed to delivering quality products and dependable after-sales support. This Warranty Policy outlines the terms and conditions applicable to all products purchased through our platform.

---

## **1. Warranty Coverage**

- Warranty coverage varies by product and brand.
- Products may include:
  - **Manufacturer Warranty** (handled by the official brand/service center), or
  - **Seller Warranty** (provided directly by Qonooz)

---

## **2. Warranty Period**

- The warranty period begins from the **date of purchase**.
- Duration varies depending on the product category and supplier.

---

## **3. What is Covered**

The warranty covers manufacturing defects and functional failures under normal usage, including:

- Electrical or mechanical faults
- Internal component failures
- Non-functionality not caused by external damage

---

## **4. What is Not Covered**

Warranty does not cover:

- Physical damage (drops, cracks, dents, liquid exposure)
- Misuse, abuse, negligence, or improper installation
- Unauthorized repairs, modifications, or tampering
- Normal wear and tear
- Consumables and accessories (unless defective upon arrival)
- Software issues, configuration errors, or compatibility issues
- Damage caused by external factors such as power surges

---

## **5. Dead on Arrival (DOA) / Early Defects**

- Any defective or non-functional item must be reported within **48 hours of delivery**.
- Eligible cases may qualify for replacement or refund, subject to inspection.
- Claims reported after this period may not be eligible for DOA handling.
- For high-value items, additional proof such as an **unboxing video** may be required to validate claims.

---

## **6. Customer Responsibilities**

- Customers must ensure correct product selection and compatibility before purchase.
- Customers are responsible for **backing up all personal data** prior to submitting any item for warranty service.
- Qonooz is **not liable for any data loss** during inspection, repair, or replacement.

---

## **7. Warranty Claim Process**

To initiate a claim:

1. Contact Qonooz through official channels with:
   - Order number
   - Description of the issue
   - Clear photos/videos demonstrating the problem
2. Our team will review and provide instructions.
3. The item may be required to be returned for inspection.

---

## **8. Inspection & Resolution**

- All returned items are subject to technical inspection.
- Based on the findings, Qonooz may:
  - Repair the item
  - Replace the item
  - Offer a full or partial refund
- If no defect is found or the issue is not covered under warranty:
  - The item will be returned to the customer
  - A **diagnostic and handling fee may apply**

---

## **9. Repair & Processing Time**

- Warranty processing timelines vary depending on product type and part availability.
- Estimated turnaround time: **7–21 business days** (may vary).
- Delays may occur due to factors beyond our control, including logistics disruptions or supplier delays.

---

## **10. Shipping & Handling**

- Customers are responsible for sending items back for warranty claims unless stated otherwise.
- Return shipping costs are **non-refundable**.
- Qonooz will cover re-delivery costs only if the item is confirmed defective.

---

## **11. Condition & Deductions**

- Items must be returned with original packaging, accessories, and components.
- If items are returned in a condition different from original (e.g., used, damaged, incomplete), Qonooz reserves the right to:
  - Apply deductions, or
  - Issue a partial refund

---

## **12. Warranty Void Conditions**

Warranty will be void if:

- Serial numbers, labels, or seals are removed or altered
- The product is opened, repaired, or modified by unauthorized parties
- The product is used outside its intended purpose

---

## **13. Non-Returnable / Special Items**

- Certain items may not be eligible for warranty or return once opened or used, including:
  - Hygiene-sensitive products
  - Customized or special-order items

---

## **14. Warranty Limitations**

- Warranty applies only to the **original purchaser** and is non-transferable.
- Warranty will **not be extended or renewed** after repair or replacement.
- Qonooz does **not provide temporary replacement or loan units**.

---

## **15. Limitation of Liability**

Qonooz shall not be liable for:

- Any indirect, incidental, or consequential damages
- Loss of data, business, or profits resulting from product use or failure

---

## **16. General Conditions**

- All warranty claims must be submitted through official Qonooz communication channels.
- Proof of purchase (invoice or order confirmation) is required for all claims.
- Qonooz reserves the right to make the **final decision** on all warranty claims.