Report unauthorized purchases
Qonooz refunds purchases that are fraudulent according to our policies. Before you fill out this form: Check whether a family member or friend used your payment method to make the purchase. Use this form to report unrecognized charges: Items that you don't recognize in your Qonooz Account That shows as "WWW QONOOZ COM" in your billing or bank statement.
Include country code
In order to help us resolve your case as quickly as possible, please fully describe the issue. Additionally, please include whether your device is used only by you or by others in your household/network, your PIN has or has not not shared with others and if your device is biometrically enabled, if it can be accessed only by you.
We will investigate your claim within ten (10) Business Days and will refund any payment promptly. If we need more time, however, we may take up to forty-five (45) business days (or ninety (90) business days for transactions outside of the United Arab Emirates) to investigate your complaint or question.

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