- Food & Grocery
- Tablets, Smartphones, & Cameras
- Computers & Laptops
- Audio & Video
- Home Appliances, Electronics, & Accessories
- Tools & Home Improvements
- Women’s Fashion
- Men’s Fashion
- Health & Beauty
- Sports, Fitness & Outdoors
- Toys & Games
- Babies & Moms
- Office & Stationary
- Pet Supplies
- Gift Cards
What Personal Information About Customers Does Qonooz Gather?
The information we learn from customers helps us personalize and continually improve your Qonooz experience. Here are the types of information we gather.
- We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
- When you download or use apps created by Qonooz or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.
- To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Qonooz if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
- We might receive information about you from other sources and add it to our account information.
What About Cookies?
- Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as Recommended for You, personalized advertisements on other Web sites (e.g., Qonooz Associates with content served by Qonooz and Web sites using their payment service), and storage of items in your Shopping Cart between visits.
Use of Data
Qonooz uses the data collected for various purposes:
- To provide and maintain our service
- To notify you about changes to our service
- To allow you to participate in interactive features of our service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
Does Qonooz Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries. Qonooz.com controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
- Affiliated Businesses We Do Not Control
We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at Qonooz.com or sell offerings to you at Qonooz.com. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
- Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Promotional Offers
Sometimes we send offers to selected groups of Qonooz customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
- Business Transfers
As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Qonooz.com, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Protection of Qonooz and Others
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our
Conditions of Use & Sale and other agreements; or protect the rights, property, or safety of Qonooz, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this
does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
- With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer
Which Information Can I Access?
Qonooz gives you access to a broad range of information about your account and your interactions with Qonooz.com for the limited purpose of viewing and, in certain cases, updating that information.
What About Third Party Advertisers and Links to Other Websites?
Our site may includes third-party advertising and links to other Web sites.
What Choices Do I Have?
- As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Qonooz features as Your Profile, Wish Lists and Customer Reviews.
- You can add or update certain information. When you update information, we usually keep a copy of the prior version for our records.
- If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use & Sale and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Qonooz.com, and it is your responsibility to review them for changes.)
- If you do not want us to use personal information that we gather to allow third parties to personalize advertisements we display to you, please contact us at email@example.com.
Are Children Allowed to Use Qonooz.com?
Qonooz does not sell products for purchase by children. We sell children products for purchase by adults. If you are under 21, you may use Qonooz.com only with the involvement of a parent or guardian.
Conditions of Use & Sale, Notices, and Revisions
If you choose to visit Qonooz.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use & Sale, including limitations on damages, resolution of disputes, and application of the law of the United Arab Emirates. If you have any concern about privacy at Qonooz.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use & Sale will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of Information Collected
You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Qonooz.com or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; use our services; compile Wish Lists; other community features; provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; information and documents regarding identity and standing; and financial information.
Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device settings menu. If you have questions about how to disable your device location services, we recommend you contact your mobile service carrier or your device manufacturer.
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features offered by our subsidiary, Alexa Internet; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Examples of information you can access easily at Qonooz.com include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications and personalized advertising preferences, and address book); payment settings (including credit card information and gift card balances); e-mail notification settings (including Deliveries, and newsletters); Recommendations (including Recommended for You and Improve Your Recommendations); Wish Lists; Seller accounts; and Your Profile (including your product Reviews, Recommendations, lists, Reminders, personal profile, and Wish List).