Last Updated: March 27, 2022Qonooz.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Qonooz.com, you are accepting the practices described in this Privacy Policy. What Personal Information About Customers Does Qonooz Gather? The information...
Last Updated: March 30, 20261. General Policy At Qonooz, we strive to ensure customer satisfaction while maintaining fair and transparent policies. All return, refund, or replacement requests are subject to the terms outlined below and require prior approval. 2. Return Eligibility Returns may be requested within 7 days of delivery if: The item is defective, damaged, or not as...
Last Updated: March 30, 2026At Qonooz, we are committed to delivering quality products and dependable after-sales support. This Warranty Policy outlines the terms and conditions applicable to all products purchased through our platform. 1. Warranty Coverage Warranty coverage varies by product and brand. Products may include: Manufacturer Warranty (handled by the official brand/service center), or Seller Warranty (provided directly...
Last Updated: March 30, 20261. Acceptance of Terms By accessing, browsing, or using Qonooz.com (“Website”), you agree to be bound by these Conditions of Use, along with our related policies including Shipping Policy, Return Policy, Warranty Policy, and Privacy Policy. If you do not agree with these terms, you must not use this Website. 2. Eligibility By using this...
Last Updated: March 30, 20261. General These Conditions of Sale govern all purchases made through Qonooz.com.By placing an order, the customer agrees to be bound by these terms. Qonooz reserves the right to update or modify these Conditions at any time without prior notice. 2. Product Information & Availability All products are subject to availability. Qonooz reserves the right...
Last Updated: March 30, 2026Thank you for choosing us. We are committed to delivering your order efficiently and securely. Please review our shipping policy below. 1. Order Processing Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Processing includes order verification, quality...
Last Updated: May 19, 2026At Qonooz, we understand that plans can change, and we aim to be as flexible as possible while ensuring fair handling of all orders. 1. Cancellation Window Orders may be canceled within 4 hours of placement for a full refund. After this period, cancellation requests may still be submitted but will be subject to review...
Last Updated: March 30, 2026At Qonooz, we offer secure and convenient payment options. By placing an order, you agree to the following payment terms. 1. Accepted Payment Methods We accept the following payment methods: Credit / Debit Cards (Visa, Mastercard, etc.) Apple Pay / Google Pay (where available) Buy Now, Pay Later (BNPL) services such as Tabby and Tamara...
Last Updated: March 30, 2026Qonooz operates primarily as an online store. Pickup is limited and subject to the following terms: 1. Availability of Pickup Pickup is available only for selected items Not all products are eligible for collection Availability must be confirmed before visiting 2. Appointment Requirement Pickup is strictly by prior confirmation/appointment Walk-in collection without confirmation is not...
Last Updated: March 30, 2026At Qonooz, we are committed to resolving customer concerns fairly and efficiently. 1. Contact First Requirement Customers must contact Qonooz directly before escalating any issue Complaints should be submitted via: Email Official support channels 2. Required Information To process a complaint, customers must provide: Order number Clear description of the issue Supporting evidence (photos, videos,...
Last Updated: March 30, 2026At Qonooz, we strive to ensure all product information is accurate and up to date. However, by purchasing from our website, you acknowledge and agree to the following: 1. Product Images Product images are for illustration purposes only Actual product appearance, color, branding, or packaging may vary 2. Product Specifications Specifications may change without prior...
Last Updated: March 30, 2026To the maximum extent permitted by applicable law, Qonooz shall not be held liable for any: 1. Indirect or Consequential Loss Loss of profits, business, data, or opportunities Any indirect or incidental damages arising from product use or delay 2. Delivery Delays Delays caused by: Courier services Customs clearance Weather conditions Regional or international disruptions...
Last Updated: March 30, 2026Qonooz shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to: Natural disasters War, conflict, or regional instability Government restrictions or regulations Airspace closures or transport disruptions Customs delays Labor strikes or supply chain interruptions Power, internet, or infrastructure failures 1....
Last Updated: March 30, 2026Qonooz reserves the right to monitor and regulate account activity to ensure fair use. 1. Prohibited Activities Customers must not: Provide false or misleading information Abuse return or refund policies Engage in fraudulent transactions Submit repeated unjustified complaints or disputes 2. Blacklisting Qonooz reserves the right to: Refuse service Cancel orders Restrict or permanently block...
Last Updated: March 30, 2026All content on the Qonooz website is protected by applicable intellectual property laws. 1. Ownership All rights belong to Qonooz, including: Website design Product listings Images and graphics Text content Branding and logos 2. Restrictions You may not: Copy, reproduce, or distribute content Use content for commercial purposes without permission Modify or exploit any materials...
Last Updated: June 23, 2026Qonooz users can request deletion of their account and associated personal data by contacting us at [email protected]. Please email us from the email address linked to your Qonooz account and include: “Delete my Qonooz account” in the subject. When an account deletion request is verified, we delete or anonymize account profile data such as name,...
