Conditions of Sale

Welcome to The owner and operator of the Site is Qonoozi General Trading Co. L.L.C, registered in the United Arab Emirates under license number 1161851, with its office located in Dubai, United Arab Emirates. United Arab of Emirates is our country of domicile.

We offer a wide range of Qonooz Services, and sometimes additional terms may apply. When you use Qonooz Service (for example Your Profile, Gift Cards or Qonooz applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Qonooz Service (Service Terms). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control.

Please read these conditions of sale carefully before placing an order with By placing an order with, you signify your agreement to be bound by these conditions.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 


Your order is an offer to Qonooz to buy the product(s) in your order. When you place an order to purchase a product from Qonooz, we will send you an e-mail confirming receipt of your order and containing the details of your order (the Order Receipt Confirmation E-mail). The Order Receipt Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we ship the product to you and send e-mail confirmation to you that we’ve shipped the product to you (the Shipping Confirmation E-mail). If your order is shipped in more than one package, you may receive a separate Shipping Confirmation E-mail for each package, and each Shipping Confirmation E-mail and corresponding shipment will conclude a separate contract of sale between us for the product(s) specified in that Shipping Confirmation E-mail. Your contract is with Both you and Qonooz can cancel your order for a product at no cost any time before we send the Shipping Confirmation E-mail relating to that product. Your right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun.

You consent to receive sales invoices electronically. For each delivery, we will inform you in our Shipping Confirmation E-mail if an electronic invoice is available.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).

Qonooz focuses on business development for end users, and prohibits sales by resellers. Sales by resellers refer to behavior of customers who resell to their direct customers of products purchased from Qonooz. If Qonooz finds out that you resell products purchased from Qonooz, we reserve the right not to allow product purchase by your account and may permanently close your account.


Qonooz does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Qonooz does not take title to the refunded item.


Qonooz provides up to twelve (12)- month warranty on eligible products purchased in the United Arab Emirates (the “UAE”). At Qonooz’s discretion, this warranty obligation is limited to repair of defective product or replacement of the defective part, or replacement or refund according to the price of the product at the time of repair or replacement. For selected products and in instances where the transaction takes place in the UAE and Qonooz is the seller of record, warranty repairs will be carried out by authorized service centers designated by Qonooz.


All prices are inclusive of legally applicable VAT. We list availability information for products sold by us on the Website including on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and will refund you if you are charged for those products.

Please note that unless otherwise stated on the Website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. Products images are also for reference purposes only & slight product image differences have to be expected.


Unless expressly indicated otherwise, Qonooz is not the manufacturer of the products sold on this Website. While we work to ensure that product information on our Website is correct, actual product packaging and materials may contain more and different information to that displayed on our Website. Ingredients may also change. All information about the products on our Website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our Website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. Qonooz accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties.


Qonooz and its Affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to youwas formed. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are shipped, you may cancel your order at any time prior to shipping.


We reserve the right to make changes to our Website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.


We do not sell products for purchase by children. We sell children products for purchase by adults. If you are under 18 you may only use with the involvement of a parent or guardian. Minors under the age of 18 are prohibited to register as a user of this website and are not allowed to transact or use the website. 


We will not trade with or provide any services to OFAC and sanctioned countries. Cardholder must retain a copy of transaction records and Merchant policies and rules.

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