Shipping Policy

WHAT ARE MY SHIPPING OPTIONS?

Qonooz offers delivery & shipping using our own carrier called Qonooz Express. Orders Generally take 1-2 days from order placement to be delivered & shipping cost is 14 AED for Express Delivery & 20 AED for Priority Delivery for residents of United Arab Emirates.

Shipping Costs to Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah, Umm Al Quwain, & Ajman is a flat 25 AED For Express Delivery.

International Shipping Methods

  • Express Delivery – Delivery is within 7-14 working days – 261 AED Standard Flat Fee
  • Priority Delivery – Delivery is within 3-5 working days – 383 AED Standard Flat Fee
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive a shipment notification e-mail once your order has shipped. You can also view your order status right from your account.

DO YOU SHIP TO P.O. BOXES?

No, we do not ship to P.O.Boxes.

HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, you will be required to contact our customer care & Place all items in their original packaging into a secure & durable box.

Disclaimer

Qonooz will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Shop By Category