Conditions of Use

Welcome to The owner and operator of the Site is QNZ Express Delivery Services L.L.C, registered in the United Arab Emirates under license number 941067, with its office located in Business Bay, Dubai, United Arab Emirates. United Arab of Emirates is our country of domicile.

Please read these conditions of use carefully before using Qonooz Services. By using Qonooz Services, you signify your agreement to be bound by these conditions. We offer a wide range of Qonooz Services, and sometimes additional terms may apply. When you use a Qonooz Service (for example Your Profile, Gift Cards or Qonooz applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Qonooz Service (Service Terms). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 


When you use any Qonooz Service or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the Website or through the other Qonooz Services, such as our Message Center. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.


As part of the Qonooz Services, we will recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience.

All content included in or made available through any Qonooz Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Qonooz or its content suppliers and is protected by local and international copyright, authors rights and database right laws. The compilation of all content included in or made available through any Qonooz Service is the exclusive property of Qonooz and is protected by local and international copyright and database right laws.
You may not extract and/or re-utilize parts of the content of any Qonooz Service without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any substantial parts of the content of any Qonooz Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Qonooz Service (e.g. our prices and product listings) without our express written consent.


In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Qonooz Service are trademarks or trade dress of Qonooz. Qonooz trademarks and trade dress may not be used in connection with any product or service that is not Qonooz, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Qonooz. All other trademarks not owned by Qonooz that appear in any Qonooz Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Qonooz.


Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Qonooz or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Qonooz Services. This license does not include any resale or commercial use of any Qonooz Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Qonooz Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Qonooz or its licensors, suppliers, publishers, rights holders, or other content providers. No Qonooz Service, nor any part of any Qonooz Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Qonooz without our express written consent. You may not use any meta tags or any other hidden text utilizing Qonooz names or trademarks without our express written consent.

You may not misuse the Qonooz Services. You may use the Qonooz Services only as permitted by law. The licenses granted by Qonooz terminate if you do not comply with these Conditions of Use or any Service Terms.


You may need your own Qonooz account to use certain Qonooz Services, and you may be required to be logged into the account and have a valid payment method associated with it.

If there is a problem charging your selected payment method we may charge any other valid payment method associated with your account.

If you use any Qonooz Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

You must not use any Qonooz Service: (i) in any way that causes, or is likely to cause, any Qonooz Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.


Qonooz respects the intellectual property of others.


In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Qonooz Services (the Qonooz Software).


You may not use any Qonooz Service if you are the subject of U.A.E sanctions or of sanctions consistent with U.A.E law imposed by the governments of the country where you are using Qonooz Services. You must comply with all U.A.E or other export and re-export restrictions that may apply to goods, software (including Qonooz Software), technology, and services. Nothing in these Conditions of Use shall, or shall be interpreted or construed to, induce or require Qonooz or you to act in any manner (including taking or failing to take any actions in connection with a transaction) which is inconsistent with or penalized under any applicable U.A.E laws, regulations, rules, or requirements.


Parties other than Qonooz operate stores, provide services, or sell product lines on this Website. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Qonooz does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. When a third party is involved in your transactions, we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.


Qonooz allows third party sellers to list and sell their products at In each such case this is indicated on the respective product detail page. While Qonooz helps facilitate transactions that are carried out on the Qonooz marketplace, Qonooz is neither the buyer nor the seller of the vendor’s items. Qonooz provides a venue for vendors and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and vendor. Qonooz is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the vendor’s agent. The vendor is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and vendor. Because Qonooz wants the buyer to have a safer buying experience, Qonooz provides the Qonooz O’s guarantee in addition to any contractual or other rights.


We will do our utmost to ensure that availability of the Qonooz Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Qonooz Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Qonooz will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Qonooz Services. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.


We reserve the right to make changes to any Qonooz Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Qonooz Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.


We do not sell products for purchase by children. We sell children products for purchase by adults. If you are under 18 you may use the Qonooz Services only with the involvement of a parent or guardian. Minors under the age of 18 are prohibited to register as a user of this website and are not allowed to transact or use the website. 


If you believe that your rights are being infringed, you may contact us at We respond expeditiously to rights owners and their agents. Upon receipt of your email we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting such claims, you grant to Qonooz the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the it to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Qonooz for all claims brought by a third party against Qonooz arising out of or in connection with the submission of such claims.

Note on Third Party Vendor Listings: Please keep in mind that Third Party Vendor listings are merely hosted on and are posted solely at the direction of Third Party Vendors who may be contacted via their Vendor Information page, accessible from any of their listings.


1. Use of the Qonooz Software.

You may use Qonooz Software solely for purposes of enabling you to use and enjoy the Qonooz Services as provided by Qonooz, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Qonooz Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Qonooz Software or otherwise assign any rights to the Qonooz Software in whole or in part. You may not use the Qonooz Software for any illegal purpose. We may cease providing any Qonooz Software and we may terminate your right to use any Qonooz Software at any time. Your rights to use the Qonooz Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain Qonooz Software that are specifically identified in related documentation may apply to that Qonooz Software (or software incorporated with the Qonooz Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Qonooz Service is the property of Qonooz or its software suppliers and protected by local and international copyright laws.

2. Use of Third Party Services.

When you use the Qonooz Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

3. No Reverse Engineering.

Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Qonooz Software, whether in whole or in part, or create any derivative works from or of the Qonooz Software.

4. Updates.

In order to keep the Qonooz Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

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