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By Mark Davis , By (author) Janelle Heineke
Sold By:  FriendshipBookshop
SKU: FB283 Category: Tag:

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Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist. This is important, especially considering most students taking this course aspire to and are preparing for managerial positions.


Additional information

Weight0.201 kg
Dimensions25.4 × 0.018 × 0.5 cm

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