Community Guidelines

Qonooz.com wants your voice to be heard! The Qonooz Community provides various features for engaging other users and sharing authentic feedback about products and services – positive or negative.

These Community Guidelines help you use Community features, including Customer Reviews, Customer Questions & Answers, Profile pages and Lists.

Note: These Guidelines do not apply to content included within products or services sold on Qonooz, which are subject to separate policies.

We take the integrity of the Community seriously. Any attempt to manipulate community content or features, including by contributing false, misleading, or inauthentic content, is strictly prohibited. If you violate our guidelines, we may restrict your ability to use community features, remove content, delist related products, or suspend or terminate your account. If we determine that a Qonooz account has been used to engage in any form of misconduct, remittances and payments may be withheld or permanently forfeited. Misconduct may also violate local laws, and can lead to legal action and civil and criminal penalties.

We encourage anyone who suspects that content manipulation is taking place or that our Guidelines are being violated in any way to notify us. We investigate concerns thoroughly and take any appropriate actions.

By accessing or using our Community features, you agree to our Conditions of Use and to abide by these Guidelines as modified from time to time. These Guidelines apply to any content (including text, images, video, and links) you submit to Qonooz and actions you take when using Community features. These Guidelines also apply to your interactions with other members of the Community.

Eligibility

To contribute to customer features (for example, Customer Reviews, Customer Answers) or to follow other contributors, you must have spent at least AED 1 on Qonooz.com using a valid payment method in the past 12 months. Promotional discounts don’t qualify towards the AED 1 minimum. You do not need to meet this requirement to read content posted by other contributors or post Customer Questions, or create or modify Profile pages, Shopping Lists or Wish Lists.

Be Helpful and Relevant

The Community is intended to provide helpful, relevant content to customers. Content you submit should be relevant and based on your own honest opinions and experience.

For Community features focused on a specific topic, you should only submit content related to that topic.

Customer Reviews and Questions and Answers should be about the product. Comments about pricing, product availability or alternate ordering options are also not about the product and should not be shared in Customer Reviews or Questions and Answers.

Respect Others

Qonooz values diverse opinions, so you may disagree with some content that you come across. Keep in mind that something that may be disagreeable to you may not violate our Guidelines. In order to maintain a welcoming environment for all users, your participation in the Community must always be respectful of others.

In particular:

• Don’t post content that is libelous, defamatory, harassing, threatening, or inflammatory. For example, don’t use obscenities or profanity, and don’t express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, age, or disability, including by promoting organizations with such views.
• Don’t post content that is obscene, pornographic, or lewd, or that contains nudity or sexually explicit images.
• Don’t post content that invades others privacy. For example, don’t post other peoples phone numbers, email addresses, mailing or postal addresses, or other personal information, and don’t post links to phishing or other malware sites.
• Don’t impersonate other people or organizations or pretend to be someone or something you’re not.
• Don’t repeatedly send messages or requests to other people.
• Don’t attempt to drown out other peoples opinions, including by posting from multiple accounts or coordinating with others.
• Don’t engage in name-calling or attack people based on whether you agree with them. You may question the views and expertise of others as long as it is relevant and done in a respectful and non-threatening manner.

Note: Customer Questions, & Reviews are subject to approval before it being published to maintain the guidelines.

Promotions and Commercial Solicitations

In order to preserve the integrity of Community content, content and activities consisting of advertising, promotion, or solicitation (whether direct or indirect) is not allowed, including:

• Creating, modifying, or posting content regarding your (or your relatives, close friends, business associates, or employers) products or services.
• Creating, modifying, or posting content regarding your competitors products or services.
• Creating, modifying, or posting content in exchange for compensation of any kind (including free or discounted products, refunds, or reimbursements) or on behalf of anyone else.
• Offering compensation or requesting compensation (including free or discounted products) in exchange for creating, modifying, or posting content.
• Posting advertisements or solicitations, including URLs with referrer tags or affiliate codes.

The only exceptions are:

• You may post an answer to a question asked through the Questions and Answers feature regarding products or services for which you have a financial or close personal connection to the brand, seller, author, or artist, but only if you clearly and conspicuously disclose the connection (for example, I represent the brand for this product).
• You may post content other than Customer Reviews and Questions and Answers regarding products or services for which you have a financial or close personal connection to the brand, seller, author, or artist, but only if you clearly and conspicuously disclose the connection (e.g., I was paid for this post). However, no brand or business may participate in the Community in a way (including by advertising, special offers, or any other call to action) that diverts Qonooz customers to another non-Qonooz website, service, application, or channel for the purpose of conducting marketing or sales transactions. Content posted through brand, seller, author, or artist accounts regarding their own products or services does not require additional labeling.

Infringing Content

Don’t post content or interact with other members of the Community in a way that infringes the intellectual property or other proprietary rights of others. Only post your own content or content that you have permission to use.

Illegal Activity

Don’t post content that encourages or supports behavior that is illegal, including violence, fraud, or child or animal abuse. Examples of prohibited content include:

• Content advocating, threatening, or joking about physical or financial harm to yourself or others, including terrorism.
• Content offering fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, pyramid schemes).
• Content posted intentionally as sarcasm as it relates to self-harm or harm to others.
• Content that encourages or supports the dangerous misuse of a product.

Additional Guidelines for Customer Reviews

The following guidelines apply to Customer Reviews in addition to the other guidelines given above:

• If your review is removed or rejected because it does not comply with our guidelines concerning promotional content, you may not resubmit a review on the same product, even if the resubmitted review includes different content.
• Reviews may only include URLs or links to other products sold on Qonooz.
• We may restrict the ability to submit a review when we detect unusual reviewing behavior, or to maintain the best possible shopping experience.

For some types of content, including Customer Reviews and Customer Answers, you can report possible violations of these Guidelines by clicking the Report abuse link near the content and entering the reason you believe it violates these Guidelines. If no Report abuse link is available, you may email [email protected], specifying the location of the content and the reason you believe it violates these Guidelines. If you receive an offer for compensation of any kind (including free or discounted products, refunds, or reimbursements) in exchange for creating, modifying, or posting content in violation of these Guidelines, forward the offer, including contact information and Qonooz listing, to [email protected]