1. Policy Overview:
Qonooz is pleased to offer an Installments Service to our valued customers, allowing them to make purchases and pay in multiple, manageable installments over a specified period. This policy outlines the terms and conditions, eligibility criteria, and required documents for customers who wish to avail of this service.
2. Eligibility Criteria:
To be eligible for the Installments Service, customers must meet the following requirements:
- Must be of legal age (18 years or older).
- Must have a valid identification document (e.g., passport, national ID, driver’s license).
- Must have a stable source of income or employment.
- Must have a valid bank account or credit/debit card.
- Must pass our internal credit assessment and meet the minimum creditworthiness criteria.
3. Applying for the Installments Service:
Customers who meet the eligibility criteria can apply for the Installments Service through our designated application process, which includes:
- Filling out the Installments Service application form with accurate and up-to-date information.
- Providing necessary identification documents for verification purposes.
- Providing financial information, if required, to assess creditworthiness.
- Agreeing to the terms and conditions of the Installments Service.
4. Terms and Conditions:
- Customers can choose to pay in installments over a specified period, subject to the minimum and maximum installment duration set by Qonooz.
- The total purchase amount will be divided into equal installments, with each installment payable on a monthly basis.
- Interest or finance charges may apply, and the applicable rates will be disclosed to the customer during the application process.
- Customers are required to make all installment payments on or before the due date to avoid late fees and penalties.
- Customers have the option to prepay the remaining installments without any penalties.
- Failure to make timely payments may result in the suspension or termination of the Installments Service for future purchases.
- Qonooz reserves the right to modify the terms and conditions of the Installments Service with prior notice to customers.
5. Required Documents:
Customers applying for the Installments Service must provide the following documents:
- Valid identification document (e.g., passport, national ID, driver’s license).
- Proof of address (e.g., utility bill, bank statement) dated within the last three months.
- Proof of income or employment verification (e.g., payslips, tax returns).
- Bank account or credit/debit card details for payment processing.
- Any other documents deemed necessary by Qonooz for credit assessment.
6. Data Privacy and Security:
Qonooz will handle all customer data with utmost confidentiality and comply with applicable data protection laws. Customer information will be used solely for the purpose of assessing eligibility for the Installments Service and for providing support during the installment period.
7. Contact Information:
For any inquiries or assistance related to the Installments Service, customers can contact our customer support team at [email protected]
8. Acknowledgment:
By applying for the Installments Service, customers acknowledge that they have read and understood the policy, terms, and conditions outlined above, and agree to comply with them.
Note: This policy and the required documents may vary based on the specific regulations and legal requirements of the region where Qonooz operates. It is essential to review and update the policy periodically to stay compliant with any changes in laws or regulations.
