We strive to provide you with high-quality products and excellent customer service. In order to maintain transparency and ensure a smooth shopping experience, we have established the following Return & Refund Policy specifically for imported items:
- Eligibility for Returns:
Imported items are eligible for returns if they meet one or more of the following conditions:
- The item is damaged during transit or delivery.
- The item is defective or does not function properly.
- The item received is completely different from the one ordered.
The item must also be returned in its original packaging condition as received for the return to be accepted.
2. Return Process:
To initiate a return, please contact our customer support team within 14 days from the date of delivery. Our customer support team will guide you through the return process, including providing you with a return authorization and instructions for packaging and shipping the item back to us. It is important to ensure that the item is returned in its original condition, including all accessories, packaging materials, and documentation, to be eligible for a refund or replacement.
- Refund Options: Upon receiving and inspecting the returned item, we will assess its condition to determine eligibility for a refund or replacement. If the return is approved, we offer the following refund options:
- Refund to the original payment method: If the item is eligible for a refund, we will issue a refund to the same payment method used for the original purchase.
- Store credit: If preferred, we can provide a store credit equivalent to the value of the returned item, which can be used for future purchases on our website. Please note that the refund amount may be adjusted to account for any discounts, promotions, or shipping fees that were applied to the original purchase.
- Return Shipping Costs: If the return is due to our error (e.g., wrong item shipped, damaged item), we will cover the return shipping costs. If the return is due to reasons beyond our control (e.g., customer preference, change of mind), the customer is responsible for the return shipping costs, & any other additional surcharges.
- Non-Returnable Items: Certain items may be excluded from our standard return policy for hygiene, safety, or regulatory reasons. These items include but are not limited to:
- Perishable goods
- Personal care items
- Software or downloadable products
- Timeframe for Refunds: Once we have received the returned item and it has been approved, we will process the refund within 10-14 working days. The time it takes for the refund to reflect in your account may vary depending on your financial institution or payment provider.
Please note that this Return & Refund Policy is specific to imported items and may differ from our general return policy. We encourage you to contact customer support team for any specific return instructions or policies related to the item you have purchased.
